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  • Skilled Occupation CLERICAL AND ADMINISTRATIVE WORKERS Inquiry Clerks and Receptionists > Call or Contact Centre Information Clerks Call or Contact Centre Workers Call or Contact Centre Team Leader



    CALL OR CONTACT CENTRE TEAM LEADER

      Alternative Titles:
        Call Centre Supervisor
        Contact Centre Supervisor

      Oversees and determines work requirements, monitors telephone calls, coaches and allocates duties to Call or Contact Centre Operators.

      Skill Level: 3

      Specialisations:

        Call or Contact Centre Coach
        Call or Contact Centre Workforce Planner
    Average Income:
    The average salary for a Call or Contact Centre Team Leader is $ 50,852 for male employees and $ 51,197 for female employees per year.
    Average Age: Males: 38.5 Females: 39.4 Persons: 39.1
    [See: www.abs.gov.au 5411 Call or contact centre workers - Employee Earnings and Hours, Australia, May 2016]



    Australian visa options for Call Centre Supervisor (Call or Contact Centre Team Leader)

    Employer Sponsorship
    Permanent
    491 Visa
    Permanent
    482 TSS Visa
    Skilled Occupation
    ANZSCO Code
    Assessing Authority
    189 Visa
    190 Visa
    State
    Family
    186 Visa (DE)
    186 Visa TRT
    494 Visa
    All area
    Regional area
    Call or Contact Centre Team Leader
    541111
    VETASSESS
    Visa processing times-months (75%)
    17
    Business Visas
    Assessment
    Visa processing times-months (90%)
    19
    187 visa - TRT stream

    Call or Contact Centre Team Leader categories in Group D.

    Information for Employers

    Are you seeking to employ a Call or Contact Centre Team Leader for your company?

    If you are unable to find an Australian staff, you might consider hiring a Call or Contact Centre Team Leader from overseas. We have a huge database of potential candidates; you can email us your job opportunity at employer@deltaimmigration.com.au .

    This website is in a beta testing stage and is liable to have error.
    We cannot guarantee that this information is accurate, complete or current. Please see Terms of Use


    Sponsorship options for (A) (Call or Contact Centre Team Leader)
    190 Visa Sponsorship
    491 Visa Sponsorship
    New South Wales (NSW) (Sydney) State Visa Sponsorship
    NSWNSW’s Subclass 190 Visa Allocation for 2023-24:
    2,650 places

    NSWNSW’s Subclass 491 Visa Allocation for 2023-24:
    1,500 places
    NSWNew South Wales 190 Visa


    NSW Regional areas 491 Visa
    Pathway 1 (Stream A)
    Pathway 2 (Stream B)
    Victoria State Nomination (VIC) (Melbourne)
    VICVictoria Subclass 190 Visa Allocation for 2023-24:
    2,700 places

    VICVictoria Subclass 491 Visa Allocation for 2023-24:
    600 places
    VICVictoria 190 Visa


    VICVictoria 491 Visa

    VICVictoria Graduates 190 Visa

    VICVictoria Graduates 491 Visa

    Queensland (QLD) State Visa Sponsorship (Brisbane)
    QLDQueensland’s Quota for Subclass 190 Visa in 2023-24:
    900 places

    QLDQueensland’s Quota for Subclass 491 Visa in 2023-24:
    650 places
    QLDQueensland 190 Visa - Offshore



    QLDQueensland 491 Visa - Offshore

    QLD QLD
    QLD QLD
    QLD QLDQueensland 491 Visa Small Business Owner Pathway

    Nomination by South Australia State Government (SA) (Adelaide)
    SASubclass 190 Visa Nomination Allocation for South Australia in the 2023-24 Program:
    1,100 places

    SASubclass 491 Visa Nomination Allocation for South Australia in the 2023-24 Program:
    1,200 places
    SASouth Australia 190 Visa SASouth Australia 491 Visa
    SA SA
    Skilled Migration Western Australia State Nomination (WA) (Perth)
    WAWestern Australia's Nomination Quota Availability for the 2023-24 Subclass 190 Visa Program:
    1,500 places

    WAWestern Australia's Nomination Quota Availability for the 2023-24 Subclass 491 Visa Program:
    850 places
    WAWestern Australia 190 Visa

    WAWestern Australia 491 Visa

    WAWestern Australia Graduates 190 Visa

    WAWestern Australia Graduates 491 Visa

    Northern Territory (NT) (Darwin) Government Visa Sponsorship
    NTNT’s allocation for subclass 190 visa in 2023-24:
    250 places

    MigrationNT has suspended the acceptance of new nomination applications for a 190 visa due to insufficient nomination allocations in 2023-24 program.

    NTNT’s allocation for subclass 491 visa in 2023-24:
    400 places

    MigrationNT has stopped the acceptance of new nomination applications for a 491 visa due to insufficient nomination allocations in 2023-24 program.
    NTNorthern Territory 190 Visa
    _______________________________________


    NTNorthern Territory 491 Visa
    _______________________________________
    NTJob Offer Stream - For Offshore Applicants
    To be eligible for this stream, offshore applicants must have a job offer from an NT business or organization that has been operating in the NT for at least 12 months. The job offer must be for a position in the applicant's nominated occupation and must be based in the NT.
    NTJob Offer Stream - For Offshore Applicants
    To be eligible for this stream, offshore applicants must have a job offer from an NT business or organization that has been operating in the NT for at least 12 months. The job offer must be for a position in the applicant's nominated occupation and must be based in the NT.
    NTNT Family Stream - For Offshore Applicants
    To be eligible for this stream, applicants or their partner must have an eligible relative in the NT who is an Australian citizen, an Australian permanent resident, an eligible New Zealand citizen, or holds one of the eligible visas(eg 491 494 489 visas or a bridging visa granted in association with an application for a Skilled Regional Visa subclass 887 or Permanent Residence (Skilled Regional) subclass 191 visa);
    NTNT Family Stream - For Offshore Applicants
    To be eligible for this stream, applicants or their partner must have an eligible relative in the NT who is an Australian citizen, an Australian permanent resident, an eligible New Zealand citizen, or holds one of the eligible visas(eg 491 494 489 visas or a bridging visa granted in association with an application for a Skilled Regional Visa subclass 887 or Permanent Residence (Skilled Regional) subclass 191 visa)
    NT NT
    NT NT
    Australian Capital Territory (ACT) (Canberra) Visa Sponsorship
    ACTACT’s allocation for subclass 190 visa in 2023-24:
    600 places

    ACTACT’s allocation for subclass 491 visa in 2023-24:
    600 places
    ACTCanberra 190 Visa

    ACTCanberra 491 Visa

    ACTACT Streamlined PhD nomination 190 Visa

    ACTACT Streamlined PhD nomination 491 Visa

    Tasmanian (TAS) (Hobart) Government Visa Sponsorship
    TASAllocation of Nomination Quotas for Subclass 190 Visa in Tasmania's 2023-24 Program:
    600 places

    TASAllocation of Nomination Quotas for Subclass 491 Visa in Tasmania's 2023-24 Program:
    600 places
    TASTasmania 190 Visa


    TASTasmania 491 Visa


    Source: DHA, migration.tas.gov.au, business.nsw.gov.au, migration.qld.gov.au, migration.sa.gov.au, australiasnorthernterritory.com.au, liveinvictoria.vic.gov.au, migration.wa.gov.au,

    Call or Contact Centre Team Leader job description, duties and education requirements

    UNIT GROUP 5411 CALL OR CONTACT CENTRE WORKERS

      CALL OR CONTACT CENTRE WORKERS respond to telephone, Internet and email inquiries and complaints about an organisation's goods and services, and promote the goods and services.


      Indicative Skill Level:

      The occupation Call or Contact Centre Team Leader has a level of skill commensurate with the qualifications and experience outlined below.

      In Australia:

        AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

      In New Zealand:
        NZ Register Level 4 qualification (ANZSCO Skill Level 3)

      At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

      The occupation Call or Contact Centre Operator has a level of skill commensurate with the qualifications and experience outlined below.

      In Australia:

        AQF Certificate II or III (ANZSCO Skill Level 4)

      In New Zealand:
        NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

      At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.


      Tasks Include:

      • answering incoming calls, emails and messages, and assisting customers with their specific inquiries
      • identifying requirements and recording information into computer systems
      • coaching staff and assisting call centre operators to resolve problems and customer inquiries
      • developing rosters and managing staff numbers to meet work flows
      • listening to calls conducted by call centre operators and providing performance feedback
      • monitoring and timing calls
      • creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
      • updating databases to reflect changes to the status of customers and prospective customers
      • arranging the despatch of goods, information kits and brochures to customers and interested parties
      • undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
      • issuing invoices and receiving electronic payments for goods and services provided

      Occupations:

      Sources: www.abs.gov.au and DIBP


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